Preventive
Maintenance
Roof Repair & Replacement Plan
Preventive Maintenance Support Services, Inc.
Statement of Purpose
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Preventive Maintenance Support Services wants to 1] provide a roof system that will it last as
long as it at the absolute can at the best value and 2] Save YOU money
by helping to avoid a cost roof replacement project and 3] work hard to ensure
the process of construction is a pleasant one by providing accurate information
so that you can make the right decisions.
Objectives
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Service
Oriented- We perform
MRR with the customer’s understanding and approval
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Checks
and Balance System-
The roof system manufacturer will inspect and approve all work
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Guaranteed
Work- Our services
include the best guarantees available so that you know can feel secure that
your money was well spent
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Lowest
Prices and Best Value-
ensured by tailoring your roofing program and making multiple recommendations
so that the customer approves all work before any work is done
Why are roof problems always a surprise?
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Roof Maintenance
never a priority
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Roof Repairs are
usually an afterthought
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Speed required
for emergency repairs affects:
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Price
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Quality
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Safety
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Satisfaction
How it should be!
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Preventive Maintenance Support Services believes roofing is a customer service industry and will ensure your satisfaction is the most important part
of the process
Preventive Maintenance Support Services
Why Choose Preventive Maintenance Support Services
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Exceptional
credentials with numerous references of satisfied customers
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Exceptional
Capabilities with State-of-the-Art equipment- Inspection, Maintenance, Repair
and Replacement
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Highly skilled
and certified staff
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Team Attitude-
that includes the customer as a part of the team
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Reporting-We can
meet any and all requirements
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Quarterly
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Monthly
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Weekly
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Daily
Summaries
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ON-LINE records
management
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Redefining Customer Service
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Tailored
Planning
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Input
Responsive
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After
Action Reviews (AAR)
v Why choose Preventive Maintenance Support Services
Roofing?
Ø
History of the company- Most people choose a company for their
reliability, dependability and history of customer service. Preventive Maintenance Support Services
was established in 1994 with the mission of becoming the first really customer
service oriented company. Your
satisfaction with the job performed, large or small is what we consider the
most important part of our work. Since
its inception 8 years ago, Preventive Maintenance Support Services
has a list of satisfied customers as long as some companies that have been in
the business for 20 years or more.
Because we specialize in no-slope roofs we can provide the expertise you
need at a price that will leave you pleasantly surprised. From the initial inspection through service
after the sale and completion of work Preventive Maintenance Support
Services has a history of customer satisfaction and quality work.
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Capabilities-
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Inspection-
Preventive Maintenance Support Services uses state-of-the-art
equipment to identify and evaluate the condition of your roof system. Using the ROOFING system that the Army
Corps of Engineers developed for the US Military, we assess each identified
need individually and then collectively as part of a system. Systems Management allows us the ability to
recommend to you the MRR needs and provide you with several options to fit your
needs and constraints. A complete inspection evaluates all of the moisture
spots on your roof(s) and then assesses each of the weak, stressed, or damaged
spots individually and as a collective whole.
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Maintenance-
Preventive Maintenance Support Services is exceptionally
organized to manage the roof or roofs in your system. We manage all roofs as a
package and provide the customer with a monthly status of the roof(s) as well
as a schedule for Maintenance, Repair, and Replacement by Fiscal and/or
Calendar Year. We can also provide
information based on the age of the roof(s).
In this way you can save thousands each year and have regular access to
reports and evaluations regarding the status of your roof system, allowing you
the control you seek over the budget and repair demands of your roof(s).
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Repair- Repairs conducted by Preventive
Maintenance Support Services are
first quality and complete to Code and industry standards. In fact Preventive Maintenance Support
Services consistently exceeds both of these standards allowing the
manager the flexibility to make long-term decisions about restoration or
replacement of the roof system. We are always
ready to assist managers in assessments and evaluations to ensure your roof
system is properly covered.
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Replacement- Preventive Maintenance Support Services
considers that replacement of an entire roof is all too often selected out of
frustration or because of a hasty assessment.
We want you to have all the facts and consider what is truly best for
your roof. We want to help you treat you
roofing needs using a systems management approach that lets you decide when
replacement is truly required and when repairs can provide you more than
adequate protection from the environment.
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Staff-
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Sherry
Mohammad- President and Owner- AA in Business Management from the University
of Trinidad; Systems and Computer Trainer for Gethere.com; qualified computer
expert on several programs including Oasis.
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Team Attitude- Aside from the experienced team of Preventive
Maintenance Support Services , there is a desire to include the
customer in the process. We strive to
provide you with a complete picture of what is needed and what our
recommendation is so that you can make the best decision for yourself. Each member of our team strives to provide
the highest quality customer service.
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Reporting Formats- We
can support any reporting requirements you would like because we believe in
state-of-the-art technology integrated with tried and true record-keeping and
data base management systems. Preventive
Maintenance Support Services is ready to provide regular interval
reporting in any of the ways listed below, or, if you would prefer, meet
reporting requirements you direct. The
reporting listed below is particularly oriented towards our ROOFING
Systems Service Contracts, where we maintain your records and provide the
customer with regular-interval updates of programmed and un-programmed MRR
actions, both completed and upcoming.
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Quarterly Briefings-
Preventive Maintenance Support Services can provide quarterly
briefings to a Board of Directors or individual(s) that includes a slide
presentation with digital photographs and progress charts for any job that
lasts 6 months or more.
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Regular (i.e. monthly) reports-
We routinely provide monthly reports that show the progress of work and monies
saved. You may also request weekly
reports or daily short-form updates as needed.
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On-Line records and status reports-
Specifically designed for our ROOFING Service Contract customers, Preventive
Maintenance Support Services maintains and encourages the capability to
place all records regarding your roof(s) system available on the internet. We can put those records on your site or
maintain them as a part of ours, but either way we are sure that Systems
Managers everywhere will appreciate the convenience of being able to review the
status of inspections and MRR at all times.
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Definition of Customer Service-
Preventive Maintenance Support Services style-
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Tailored planning-
Every customer is different, as is every roof system. Every specialist and roofer may offer a
different opinion of what needs to be done and when. What many customers crave and few feel they
receive is a real understanding of the options that may be available in terms
of the big picture of MRR. Preventive
Maintenance Support Services also provides quality consulting that
considers all of the roofs in your roof system, as well as your budget and time
constraints. Then we present you with
our complete assessment and a list of recommendations, along with a variety of
options for implementation.
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Input responsive-
Our recommendations and assessments are incomplete without customer input. We want to know which of our recommendations
you prefer or if we can modify them to fit your needs better. Needs change as situations change. As the name implies, Preventive
Maintenance Support Services strives to avoid emergency problems
through preventive maintenance. We understand, however that situations
change. We stand ready to respond to
your changing needs to the best of our ability.
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After action review (AAR)-
One of the most important aspects of an action is the reaction. AARs address issues that occurred that were
both positive and negative and attempt to quantify the benefits of repeating
the positives or eliminating the negatives.
Your input is crucial to the AAR process and the results of each AAR
will be implemented to ensure we improve the way we perform our service.